Privacy Policy

Last Updated: January 2025

Averlynxstore ("we," "us," or "our") is committed to protecting your privacy. As a company based in the Netherlands, we process personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Payment information (credit card numbers, iDEAL, PayPal details)
  • Account credentials (username and password)
  • Demographic information (age, gender, size preferences)
  • Purchase history and product preferences
  • Communications and correspondence with our customer service team
  • Reviews, feedback, and user-generated content you submit

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website URLs
  • Location information (country and region)
  • Shopping cart activity and wishlist items

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect and track information. Cookies are small files stored on your device that help us remember your preferences and recognize you on subsequent visits. For more information about our cookie usage, please see our Cookie Notice.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping via PostNL and payment processing
  • Communicate with you about your orders, account, and customer service inquiries
  • Send promotional communications and marketing materials (with your consent)
  • Personalize your shopping experience and recommend products
  • Improve our website, products, and services
  • Detect, prevent, and address fraud, unauthorized access, and technical issues
  • Comply with legal obligations and enforce our terms and policies
  • Conduct analytics and market research

3. Legal Basis for Processing (GDPR)

Under the GDPR, we must have a legal basis for processing your personal data. We process your data based on the following:

  • Contract Performance: Processing necessary to fulfill our contract with you (processing your order, shipping, customer service)
  • Legitimate Interests: Processing for our legitimate business interests (fraud prevention, improving our services)
  • Consent: Processing based on your explicit consent (marketing communications, cookies)
  • Legal Obligation: Processing required to comply with applicable laws (tax records, consumer protection)

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting business, and servicing you, including:

  • Payment processors (Stripe, PayPal, Mollie/iDEAL)
  • Shipping and fulfillment partners (PostNL)
  • Email marketing platforms
  • Analytics and advertising providers
  • Customer service software providers

4.2 Business Transfers

If Averlynxstore is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure servers, and regular security assessments. Your payment data is processed securely through PCI-compliant payment providers. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Dutch law requires us to retain business records (including transaction data) for at least 7 years for tax and accounting purposes.

  • Account information: Retained while your account is active and for 2 years after closure
  • Order information: Retained for at least 7 years for legal compliance
  • Marketing data: Retained until you withdraw consent

7. International Data Transfers

As we ship worldwide, your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Transfers to countries with adequate data protection (as recognized by the EU)
  • Binding Corporate Rules for intra-group transfers

8. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at cost@averlynxstore.one. We will respond to your request within 30 days.

Right to Lodge a Complaint:

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.

9. Cookies and Tracking Choices

You can control cookies through your browser settings. You may also opt out of certain third-party advertising and analytics by visiting the European Interactive Digital Advertising Alliance.

Essential cookies necessary for our website to function cannot be disabled. Other cookies (analytics, marketing) require your consent and can be managed through our cookie consent banner.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at cost@averlynxstore.one.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: cost@averlynxstore.one
  • Mail: Averlynxstore Privacy Department, RM 12, UNIT 12A, 13/F, BLK 1,CAMEL PAINT BUILDING,62 HOI YUEN ROAD, KWUN TONG HONG KONG